Terms & Conditions
The rules, guidelines, and agreements for using the Valkex store and services.
1. Terms of Use
By using the Valkex website, placing an order, or making a purchase, you agree to be bound by these Terms of Service.
2. Stock Reservations & Purchases
All apparel sales are processed dynamically via real-time stock reservations. Once an order transaction completes payment verification signature checks, stock is reserved. Cancellations will restore units back to the inventory level automatically.
3. Return & Replacement Directive
All technical activewear units undergo a rigorous quality review before dispatch. Customers have a 7-day inspection window from courier delivery receipt to request a return or size exchange. All returned items must remain completely unwashed, unworn, and retain all modular packaging tags intact. Products will not be accepted if damaged by the user or if they show signs of intentional damage. Refund will be processed after only the returned product is verified and validated by our end. Approved returns are refunded to the original payment method or resolved manually by our support team.
4. Intellectual Property & Brand Marks
The designs, structural patterns, ergonomic cuts, custom textures, materials (including Tech-Weave Nylon, Thermo-Mesh, and Kinetic Elastane), and unique checkout system components represent proprietary assets of Valkex. Any unauthorized commercial reproduction, physical replication, or digital layout scraping is strictly prohibited under international trade and copyright laws.
5. Telemetry & Security
User accounts, transaction histories, and support logs are securely stored under industry-standard session protections. Valkex reserves the right to log network diagnostic headers to prevent brute-force attacks and transaction manipulation, in strict alignment with regional cybersecurity mandates.
6. Platform Failures & Force Majeure
While Valkex strives for absolute platform uptime, our services may experience unexpected database drops or server latency. Valkex is not liable for delayed order processing or transaction failures arising from severe network outages, third-party payment gateway (Razorpay) degradations, or force majeure events. All failed balances will be fully audited and restored manually by team administrators within 48 hours.