Shipping & Returns

Shipping Policy & Rates

We partner with premium courier networks to ensure swift, reliable delivery of all orders.

• Free Shipping: Automatically applied to all orders above  ₹799.
• Standard Shipping Charge: A flat rate of ₹59 for orders under the free threshold.
• Delivery Timelines: Orders are dispatched within 24–48 hours; delivery typically takes 4-7 business days (Monday to Friday) depending on your location.

7-Day Return Policy

We want you to be completely satisfied with your purchase. Every item is inspected for quality before dispatch. If you need to request a size exchange or a refund, you have a 7-day window from the date of delivery to submit your request. Please note that size exchanges are subject to active stock availability.

Condition & Packaging Guidelines

To be eligible for a return or exchange, items must be in their original condition:

• Garments must be entirely unwashed, unworn, and returned in their original packaging with all tags attached.
• Items showing signs of wear, laundry scent, stains, or missing tags cannot be accepted and will be returned to you.

How to Start a Return or Exchange

To request a return or exchange within the 7-day window, you can contact us via WhatsApp at +91 62388 67106 or Email at hello@valkex.in.

Please ensure you provide the following details when making your request:

• Order ID (found in your order confirmation email)
• Phone Number used during checkout
• Email Address used for ordering
• Delivery Address used for the order

Our support team will review your request and schedule a reverse courier pick-up within 24 hours.

Order Cancellation

For early cancellations, you must contact us within 2 hours of placing your order or before it is dispatched. Once packaging starts or the order is handed over to our courier partner (which typically begins within 2–4 hours of ordering), it cannot be cancelled.

To cancel an order before dispatch, please contact us via WhatsApp or Email and provide the same required information:

• Order ID
• Phone Number used during checkout
• Email Address used for ordering
• Delivery Address used for the order

Refund Processing

Once we receive the returned item at our HQ and verify it meets our condition guidelines (unwashed, unworn, with all tags intact), your refund will be processed. Refunds are credited back to your original payment method within 5–7 business days.

Please Note: Refund will be processed after only the returned product is verified and validated by our end.